Welcome to ZAPTEK BD. By placing an order on this website you agree to the terms below.
All orders are subject to stock availability. We confirm every order by phone before dispatch.
Prices are in Bangladeshi Taka and include VAT where applicable. Delivery charge is added at checkout.
Inside Dhaka 1-2 working days, outside Dhaka 3-5 working days. Delays caused by courier or weather are outside our control.
Warranty (only where shown): Some products carry a replacement warranty against manufacturing defects — the product page shows whether a product has one and for how many days. If a covered product has a manufacturing defect, tell us within the warranty period and we will replace it. Physical damage, burn marks and water damage are not covered. Products without a warranty shown on their page are not covered.
Wrong, missing or damaged-in-transit items: Please check your parcel when it arrives. If you received a wrong item, a missing item, or an item damaged in transit, contact us within 48 hours of delivery with photos (an unboxing video helps). We will replace it, or refund you if a replacement is not available. We pay the return delivery charge in these cases.
Change of mind (exchange only): If you change your mind, you can exchange the product within 7 days of delivery for another product of the same or higher price (paying the difference). The product must be unused, in its original packaging with all accessories and tags. Change-of-mind returns are exchange only — no cash refund. The customer pays the delivery charge for an exchange.
No return, refund or exchange: Flash-sale and discounted products, and imported ("Prepay only") products, cannot be returned, refunded or exchanged — except under a warranty shown on the product page, when we deliver a wrong or damaged item, or when we cannot deliver the order at all.
Refunds: When a refund is due — an order we cancel or cannot deliver (including the advance paid for imported items), a paid order you cancel before dispatch, or a wrong/damaged item we cannot replace — we refund the full amount paid within 3 working days, to the same payment method you used (bKash, Nagad or bank).
How to request: Call our hotline +880 1770003031 or email zaptekbd@gmail.com with your order number.
Orders can be cancelled before dispatch by calling our hotline. If you already paid, the full amount is refunded within 3 working days to the same payment method. Repeatedly refusing delivered COD parcels may result in your number being blocked.
Questions? Email zaptekbd@gmail.com or call our hotline +880 1770003031.
Some products on this site are marked "Prepay only" or shown with a "Prepay only" badge — these are sourced from our overseas suppliers and shipped internationally before reaching you. Ordering one of these items means you agree to the following, in addition to the terms above:
Payment: These items require prepayment split into two parts — an advance percentage (shown at checkout, currently around 70%) paid via bKash/Nagad/Bank transfer when you place the order, and the remaining balance requested online (bKash/Nagad/Bank Transfer) before your parcel is delivered. Cash on Delivery and card payment are not available for these items.
Delivery time: Please allow approximately 10-15 days for delivery, longer during holidays, customs processing, or high-demand periods. This is longer than our standard 1-5 day delivery for in-stock items.
Freight / forwarding cost: Where shown on the product page, a forwarding/freight cost is added to your order total to cover international shipping to our warehouse.
Warranty, return or exchange: Imported items are covered by a replacement warranty only if their product page shows one. Apart from that warranty, imported items cannot be returned or exchanged, so please review the product photos, description and price carefully before ordering. If we cannot deliver your imported order, or it arrives wrong or damaged in transit, we will refund your payment (advance included) within 3 working days to the same payment method.
Purchase on trust: We source these items in good faith and describe them as accurately as we can, but as with any imported item, minor variations from the listing (packaging, accessories, exact shade) can occur. If something is seriously wrong with your order, please contact us directly first so we can try to make it right, rather than filing a dispute without giving us the chance to help. We want you to be happy with your purchase.
Last updated September 24, 2026
