We call you before we ship, we photograph every parcel at packing, and we work only with tracked courier partners.
Why the phone call matters
Before any order leaves our warehouse, someone calls to confirm the address and the order details. This catches typos in the address, confirms you actually placed the order, and gives you a chance to change or cancel something before it's too late to do so for free.
A photo at packing, before it ever leaves
Every parcel is photographed as it's packed — the product, the packaging, and what's going inside the box. If there's ever a dispute about what was sent, there's a record from our side, not just a claim.
Tracked, not just "shipped"
We only use courier partners that provide real tracking, so you can follow your order yourself rather than waiting on a guess. You can check any order's status on our Track your order page at any time, day or night.
Delivery timelines
- Inside Dhaka: 1–2 working days
- Outside Dhaka: 3–5 working days
Delays caused by the courier or weather are outside our control, but they're rare with tracked partners — and you'll be able to see exactly where the delay is happening rather than just waiting and wondering.
Changed your mind?
You can cancel any order before it's dispatched by calling our hotline. Once a COD parcel has been delivered and confirmed, please avoid refusing it at the door — repeatedly refusing delivered parcels can result in a number being blocked from placing future COD orders, since it ties up a courier's trip and holds up delivery for other customers for nothing.
Questions about an order? Call us at +880 1770003031 or email support@zaptekbd.com — we'd rather answer a question upfront than have you guessing.
All of this — the phone confirmation, the packing photo, the tracked courier, and honest delivery windows — exists for one reason: paying on delivery only works if you can trust what shows up at your door matches what you ordered. That trust is the whole point of offering cash on delivery in the first place.